For facilities and care teams
You already know
what goes wrong
The pickup time that had already passed before the notification arrived. The dispatch line nobody answers. The resident sitting in a lobby in a coat.
Why we are different to work with
Our founder sat in your chair
Narrow Path was founded by an operations supervisor from this region who spent years on the other side of these calls: building the schedules, taking the complaints, and cleaning up after providers who did not show.
That means we understand what a missed discharge actually costs you. It is not a line on a report. It is a bed you cannot turn, a family in your lobby, a physician asking why, and a nurse spending an hour on the phone that she needed for something else.
Working with us
What a facility account looks like
One point of contact
You are not routed through a call center. You reach a person who knows your building, your standing runs and your residents by name.
Certificate of insurance on file
Provided before the first trip and kept current, with your facility named as certificate holder where your policy requires it.
A straight answer, quickly
If we can take the trip, you get a confirmation. If we cannot, you get a no fast enough to call somebody else. No maybes that expire into a no-show.
Standing runs held on the calendar
Recurring dialysis, infusion and therapy schedules booked once. Changes come from us proactively, not as a surprise on the morning of.
Direct invoicing
Facility-direct billing on agreed terms with trip-level detail, so your finance team can reconcile without chasing us for documentation.
Documentation that holds up
Trip records, signature capture and incident reporting kept to a standard your surveyors and your risk manager can look at without concern.
Who we work with
Care settings we serve
If your residents or patients need to get somewhere and back safely, and your current provider is costing you time, we should talk.
- Skilled nursing
- Assisted living
- Memory care
- Adult day programs
- PACE programs
- Dialysis centers
- Infusion and oncology
- Hospital discharge planning
- Case management
- Hospice
- Home health agencies
- Outpatient surgery centers
- Physical and occupational therapy
- Independent living communities
Before you call
What we can and cannot cover
Partial coverage described honestly is a workable offer. A missed chair is not. So here it is in advance.
We run Monday through Thursday
On a Monday, Wednesday, Friday or a Tuesday, Thursday, Saturday dialysis pattern, that covers two of three days. We will say so before you build us into a schedule.
Wheelchair and ambulatory only
No stretcher and no bariatric transport. We will not accept a trip we are not licensed and equipped to run.
Ohio intrastate
Five contiguous counties inside Ohio. We do not run into Northern Kentucky.
Facility direct, not broker
We contract directly with facilities and private clients. We do not currently take trips through Medicaid transportation brokers.
Getting set up
Three steps to an account
An introduction, not a pitch
Fifteen minutes to understand your volume, your standing runs, your problem days and who actually books transport in your building.
Paperwork and insurance
Certificate of insurance, service agreement, billing terms and the escalation contact your team will use when something needs attention now.
Start small and prove it
Begin with a handful of trips rather than a whole schedule. Judge us on those before you move anything that matters.
Facility inquiries
Let us introduce ourselves properly
Tell us your setting and your usual volume, and we will tell you honestly whether we can serve you well right now.