Straight answers

Request a ride online, call us at (513) 463-7284, or email russ@narrowpathtransport.com with the appointment date, time, pickup address and destination. We will confirm in writing with the pickup window and what the trip will cost.

As soon as the appointment is confirmed. Twenty-four to forty-eight hours is comfortable. Standing appointments should be set up once and left on the calendar.

Yes, inside our operating windows and when the schedule genuinely allows. If it does not, you will get a clear no quickly rather than a maybe that turns into a no-show.

No. Private clients can book directly. Facility accounts follow whatever internal authorization your building already uses.

Yes. We can return at a set time, or return when you call to say you are finished. For procedures where somebody has to stay on site, we also offer wait and return.

Yes. We provide door-through-door assistance: from inside the residence to the vehicle, and from the vehicle into the appointment. Not curbside, and not dropped at a sliding door to find your own way.

Yes. One companion rides free on every trip. Tell us when you book so we plan the seating.

Call us and we will adjust. Appointments run over. That is normal and it is not a problem you need to apologize for.

You hear from us before you have to ask. A late arrival is frustrating. A late arrival nobody warned you about is the thing that actually damages trust, and we treat it that way.

No. Trips are private. No shared rides, no detours to collect somebody else, no waiting in a vehicle while a stranger finishes an appointment.

No. You stay in your own chair for the whole trip, secured with a four-point system plus a lap and shoulder belt.

Yes, within the rated capacity of the vehicle and its securement system. Tell us the make and model when you book so we can confirm the fit before the day rather than in your driveway.

Walkers, canes and personal mobility equipment travel with you and are returned to you at the door. Tell us about portable oxygen when you book so we can plan for it properly.

No. Stretcher service requires separate licensing, equipment and a second crew member, and we will not accept a trip we are not equipped to run safely.

Every trip is quoted individually before it is booked, based on a base rate plus the loaded miles, meaning the miles with you in the vehicle. You get the number in writing before you commit. Call or send us the pickup address and destination and we will price it.

No. We are a private-pay and facility-direct service. Some clients are reimbursed by a long-term care policy or a veterans benefit and we are happy to provide documentation, but we do not bill insurance or transportation brokers directly.

No. You are charged for loaded miles only.

Private clients pay by card or electronic payment. Facilities are invoiced directly on agreed terms.

Five contiguous Ohio counties: Hamilton, Butler, Warren, Clermont and Montgomery. That covers Cincinnati, Norwood, Blue Ash, Hamilton, Fairfield, West Chester, Middletown, Lebanon, Mason, Springboro, Batavia, Milford, Amelia, Dayton, Kettering and Centerville, among others.

No. Our service is Ohio intrastate only. A trip across a state line is interstate commerce and sits outside our current operating authority, so we will not take it.

Monday through Thursday. Monday 6:00 AM to 3:00 PM, Tuesday 8:00 AM to 6:00 PM, Wednesday and Thursday 6:00 AM to 6:00 PM. We are closed Friday, Saturday and Sunday.

Not every day of one. Standing dialysis usually runs Monday, Wednesday, Friday or Tuesday, Thursday, Saturday. Our current operating days cover two of three on either pattern, and we say that plainly rather than let you discover it when a chair gets missed.

Yes. Motor vehicle record review before hire, background screening, drug testing, and documented training on wheelchair securement, safe loading and passenger assistance. Training is written down and signed off, not assumed.

Then the trip moves, gets reassigned, or is declined. We have a written fatigue policy and it is enforced. Nobody transports a passenger impaired by fatigue, and no schedule pressure changes that.

A written maintenance program, documented pre-trip and post-trip inspections, and interiors cleaned before the day starts rather than when somebody gets around to it. Heat and air conditioning that work are treated as safety equipment, not comfort features.

Everyone in this industry says they care. The honest answer is that we are willing to write down what we will not do, tell you when we cannot cover something, and give you the price before you commit. Judge us on a few trips before you move anything that matters.

No. We provide non-emergency transport only and we do not respond to emergencies in any form. If it is an emergency, call 911.